The COVID-19 pandemic has accelerated the adoption of digital health solutions around the world. For local digital health company Personify Care, this has meant a 700% growth in the adoption of its mobile platform in 2020. Health services have used the platform to deliver over 3.4 million patient interactions in the last 12 months alone.

Established in 2014 with support from the South Australian Government, Personify Care believes people deserve access to the best possible care, even when they are not in a hospital. Their mobile platform helps healthcare teams reach patients when they need it most, by converting clinical protocols into a convenient, digital patient experience.

Personify Care’s solutions allow healthcare workers to provide personalised care to their patients using evidence-based protocols. By eliminating the need for paper forms and phone calls, the platform ensures patients are better prepared for their surgery or treatment, and are supported in their recovery post-discharge.

With results presented at international conferences, Personify Care is proving to simultaneously improve care for patients, reduce administrative burden for healthcare workers and reduce cost pressure on healthcare systems. The solution recorded a patient response rate of more than 86% and is being used by healthcare teams across Australia, New Zealand and in the United States.

In 2020, the COVID-19 pandemic presented unique challenges for healthcare workers. Personify Care responded with tailored solutions to rapidly support their customers around the world. Closer to home, Personify Care supported a number of initiatives including pre-admission screening and telehealth pathways to ensure that the South Australian community received the care they needed, despite restrictions associated with COVID-19 requirements.